Returns and refund policy

If you are not entirely satisfied with your purchase, we’re here to help.


You have 14 calendar days to return an item from the date you received it, in line with the Consumer Rights Act 2015.

To be eligible for a return, your item must be damaged or broken on delivery.

Your item must be returned in its original packaging and must enclose the receipt or proof of purchase.


Once EgoSumArt receives your item, you will be notified that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the full refund within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable.

Contact EgoSumArt

If you have any questions on how to return your item to us, contact EgoSumArt using the contact form available in the menu.